Competing in a Service Economy : how to create a competitive advantage through service development and innovation
By: Gustafsson, Anders.
Material type: BookPublisher: San Francisco Jossey Bass; John Wiley & Sons 2003Edition: 1st Ed.Description: xv,190p.ISBN: 9780470448212.Subject(s): Customer Relationship | Customer Services | Service Industries | Competition ManagementDDC classification: 658.812 Online resources: Click here to access onlineItem type | Current location | Call number | Status | Date due |
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Monograph | Indian Institute of Management Udaipur C5/3 | 658.812 (Browse shelf) | Available |
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